Last updated: August 2026 · Data controller: Zatello Cocoa Supply · Registration No. [COMPANY REG. NO.] · [REGISTERED ADDRESS]

We keep this short and honest. Zatello Cocoa Supply is a business-to-business exporter. We collect very little personal data, and we do not sell it to anyone.

1. What we collect

Data	Where it comes from
Name, company, work email, country	The quote request form on this website
Product, tonnage, destination port, message	The quote request form on this website
Email address	The newsletter subscription form in our footer
Correspondence	Emails, WhatsApp messages and calls you send us
Technical data (IP address, browser, pages viewed)	Automatically, through server logs and any analytics we run

2. Why we hold it

• To answer your enquiry and prepare a quotation — this is the main reason, and it is necessary to take steps at your request before entering a contract.
• To perform a contract once one exists, including shipping and documentation.
• To meet legal and customs obligations, including export and accounting records.
• To send occasional market updates, only if you subscribed. You can unsubscribe from any message.

3. Who we share it with

We share personal data only where it is needed to do the job:

• Freight forwarders, shipping lines and inspection agencies handling your shipment
• Customs and regulatory authorities where the law requires it
• Our hosting, email and form providers, who process data on our instructions
• Our bank and professional advisers where relevant to a transaction

We do not sell personal data, and we do not share it with advertisers.

4. International transfers

Because this is an export business, your details may be transferred between the country of origin and your own country in order to ship goods to you. Where data leaves a jurisdiction with data-transfer restrictions, we rely on appropriate safeguards such as standard contractual clauses.

5. How long we keep it

• Enquiries that do not become contracts: up to 24 months, then deleted.
• Contract and shipping records: for as long as tax, customs and accounting law requires, typically six to ten years.
• Newsletter subscriptions: until you unsubscribe.

6. Your rights

Depending on where you are based, you may have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy in a portable format. You can also withdraw consent to marketing at any time.

To exercise any of these, email info@zatellococoasupply.com. We will respond within 30 days. If you are not satisfied with our response, you may complain to your local data protection authority.

7. Cookies

This website uses cookies that are necessary for it to function, and may use analytics cookies to understand which pages are read. You can block or delete cookies in your browser settings; necessary cookies cannot be switched off without affecting how the site works.

8. Security

The site is served over HTTPS and access to enquiry data is restricted to staff who need it. No system is perfectly secure, so please do not send bank details, passwords or identity documents through the website form — we will never ask for them that way.

9. Changes

If we change this policy we will update the date at the top of this page.

10. Contact

Questions about privacy or a data request: info@zatellococoasupply.com · +27 78 174 9911.